We highly recommend making a reservation through our booking system to guarantee a place on the vessel. Journeys marked with Y in the schedules must be booked.


The crew will start inspecting the reservations in case the journey is getting full. Those who have made a reservation have priority in boarding the vessel.

The reason for the rejection of a reservation request can be found by logging in to the 
 booking system. The most common reason for a rejection is that the journey is fully 
 booked. The reason for the rejection appears in both the text message and the email.

The crew processes the booking requests as they come. The processing time varies from a few minutes to half a day. The booking requests are not processed outside the ferry’s runtime.

If you need help with making a booking, you can reach us by calling to the Finferries booking system customer service number between 9am and 3pm on weekdays. The phone number is: +358 20 7118 751.

The customer gets a text message of the admittance of the booking request and of the acceptance or decline of the booking.

In case you cannot go on a booked journey, the journey shall be cancelled as soon as possible. The journey is to be cancelled in the electronic booking system.

The use of the electronic booking system streamlines the practice of different commuter ferry routes. The quality of the booking information improves, and the customer can make their booking request at a time which is most suitable for him or her. Electronic bookings decrease the number of calls, increasing marine safety.